Question 1

What does GC/MS tested mean?

Accepted Answer

GC/MS (Gas Chromatography/Mass Spectrometry) testing is a scientific method used to verify the purity and composition of essential oils. It ensures that our oils are free from contaminants and contain the correct therapeutic compounds in their natural ratios.

Question 2

How do you ensure the purity of your oils?

Accepted Answer

We work directly with trusted distillers and suppliers globally, conducting rigorous third-party GC/MS testing on every batch. This commitment to transparency and quality control guarantees that you receive only the purest, unadulterated essential oils.

Question 3

Are your products organic?

Accepted Answer

While not all our oils are certified organic, we prioritize sourcing from ethical farms that practice sustainable and chemical-free cultivation methods. We are continually expanding our range of certified organic options to meet growing demand.

Question 4

Where are your raw materials sourced from?

Accepted Answer

Our raw materials are ethically and sustainably sourced from their native regions around the world, ensuring optimal potency and environmental responsibility. We believe in supporting local communities and traditional farming practices.

Question 5

Are your oils safe for children?

Accepted Answer

Many essential oils can be safely used with children when properly diluted and applied. However, it is crucial to consult a healthcare professional or a certified aromatherapist for specific guidance on age-appropriate oils and dilution ratios.

Question 6

Can I ingest your essential oils?

Accepted Answer

Our essential oils are intended for topical and aromatic use only. We do not recommend internal consumption unless under the direct supervision of a qualified and experienced healthcare practitioner due to potential risks and varying potencies.

Question 7

How should I dilute essential oils for topical use?

Accepted Answer

For most topical applications, a dilution of 1-5% is recommended, meaning 1-5 drops of essential oil per teaspoon of carrier oil. Always perform a patch test on a small skin area before widespread application.

Question 8

What should I do if I have an allergic reaction?

Accepted Answer

Discontinue use immediately and wash the affected area with soap and water. If irritation persists or worsens, seek medical attention. Always perform a patch test before using a new essential oil.

Question 9

Do you ship internationally?

Accepted Answer

Yes, we proudly offer international shipping to many countries worldwide. Shipping costs and delivery times will vary depending on the destination and will be calculated at checkout.

Question 10

What is your return policy?

Accepted Answer

We accept returns of unopened and unused products within 30 days of purchase for a full refund or exchange. Please contact our customer service team to initiate a return and receive detailed instructions.

Question 11

How long will it take for my order to arrive?

Accepted Answer

Domestic orders typically arrive within 2-5 business days, while international orders can take 7-21 business days depending on customs and local postal services. You will receive a tracking number once your order ships.

Question 12

How do I apply for a wholesale account?

Accepted Answer

To apply for a wholesale account, please visit our 'Wholesale' page and fill out the application form. Our team will review your submission and get back to you within 3-5 business days.

Question 13

What are the minimum order requirements for wholesale?

Accepted Answer

Our minimum order quantity for wholesale purchases is typically $250 AUD. Specific requirements may vary based on product type and availability, which will be detailed upon account approval.

Question 14

Do you offer private label services?

Accepted Answer

Yes, we offer comprehensive private label services for businesses looking to create their own branded essential oil products. Please contact our wholesale team to discuss your specific needs and project requirements.

Question 15

How many trees do you plant per order?

Accepted Answer

Through our partnership with 'One Tree Planted', we commit to planting one tree for every order placed on our website. This initiative helps us contribute to global reforestation efforts and carbon sequestration.

Question 16

What steps do you take to be sustainable?

Accepted Answer

Beyond tree planting, we prioritize eco-friendly packaging, source from sustainable farms, and minimize waste in our operations. We are continuously seeking new ways to reduce our environmental footprint.

Question 17

Are your packaging materials recyclable?

Accepted Answer

Yes, all our product packaging, including bottles, caps, and shipping materials, are designed to be fully recyclable. We encourage our customers to recycle responsibly to support a circular economy.

Frequently Asked Questions

Sourcing & Quality

Usage & Safety

Shipping & Returns

Wholesale

Sustainability